Politique d’expédition
Shipping Policy
At Carry Maison, we aim to make the delivery process clear, reliable, and easy to follow. Every order is checked and securely packaged before dispatch so it can arrive in good condition.
Where We Ship
We currently ship to selected countries and regions, including:
European Union:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, and Poland.
United Kingdom:
United Kingdom.
North America:
United States and Canada.
Oceania:
Australia.
Shipping Cost
We charge a flat shipping rate of $13.10 USD per order.
This shipping fee will be shown at checkout before you complete your purchase.
Estimated Delivery Time
Within France:
2–5 business days.
European Union:
5–10 business days.
United Kingdom:
7–14 business days.
United States, Canada, and Australia:
7–14 business days.
Please note that delivery times are estimates. Actual delivery may vary depending on the destination, local carrier handling, customs processing, holidays, or circumstances outside our control.
Order Processing
After your order is placed, we will review and prepare your item for dispatch. Each bag is checked before shipping, including its overall appearance, structure, hardware, stitching, and general condition.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking Your Order
When your parcel ships, we will send you a tracking number by email so you can follow the delivery progress.
Tracking information may take some time to update after the parcel has been handed to the carrier.
Customs, Duties, and Local Charges
Depending on your delivery country, customs duties, import taxes, or local charges may apply. These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.
Carry Maison is not responsible for customs delays or additional charges applied by the destination country.
Delivery Issues
Please make sure your shipping address is complete and accurate before placing your order. Carry Maison is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If your parcel appears delayed, lost, or marked as delivered but not received, please contact us so we can help review the tracking information and assist where possible.
Before You Order
We encourage every customer to review the product photos, description, measurements, and notes carefully before placing an order. Our goal is to provide clear information so you can make a confident and considered purchase.
Contact
For shipping questions or order status support, please contact us at: