FAQ

Carry Maison is an independent boutique bag retailer based in France.

We offer carefully selected handbags and boutique bags for customers who appreciate elegant shapes, refined details, and everyday usability at a more accessible price point.

Our focus is simple: to present each product clearly, check every order before shipping, and provide customer support before and after purchase.

No.

Carry Maison is an independent boutique bag retailer. We are not affiliated with, authorized by, sponsored by, or partnered with any luxury brand.

We do not sell on behalf of any brand, and our products do not come with official brand authentication, official brand warranty, or official brand after-sales service.

If you are looking for a brand-authenticated product with official boutique service, we recommend purchasing directly from the official brand boutique or an authorized retailer.

Our prices reflect our independent sourcing model, our non-authorized retail position, and our focus on boutique bags rather than official luxury retail pricing.

We do not position our products as official boutique items, and we do not charge official boutique prices.

This allows us to offer elegant, design-driven handbags at a more accessible price point for customers who value the overall look, structure, and everyday use of a bag.

Carry Maison is suitable for customers who appreciate:

• Elegant handbag silhouettes
• European-inspired styling
• Good overall presentation
• Practical bags for daily wear, travel, work, or special occasions
• A more accessible price point
• Clear product information before purchasing

Our products are best suited for customers who care about the overall appearance, usability, and style of a bag, rather than official brand authentication or boutique-level ownership experience.

Carry Maison may not be the right choice for you if you require:

• Official brand authentication
• An official brand receipt
• Brand-authorized warranty
• Brand boutique after-sales service
• Proof of official supply chain
• A product purchased directly from an authorized brand retailer

If those things are important to you, we strongly recommend purchasing through the official brand boutique or an authorized retailer.

We prefer every customer to make a considered decision before placing an order.

Before every order ships, we carry out a basic quality check.

This includes checking:

• Overall appearance and condition
• Bag structure and shape
• Hardware and fastenings
• Stitching and construction
• Lining and interior presentation
• Packaging condition

Our goal is to make sure each item is in good condition before it leaves us.

Please note that small variations may occur between different production batches or sourcing channels. These may include slight differences in texture, tone, structure, weight, or finish.

We do our best to present each product clearly through photos, descriptions, and product details.

However, slight differences may occur due to lighting, screen settings, photography angles, material texture, or production variation.

For example, leather grain, hardware tone, stitching, shape, or color may appear slightly different in person compared with photos.

If you are very sensitive to specific details, please contact us before placing your order.

Yes.

If you have concerns about a product before ordering, you can email us at hello@carrymaison.com.

When available, we can provide additional real-item photos, such as:

• Front and back photos
• Side view
• Interior details
• Hardware details
• Stitching details
• Packaging photos
• Close-up photos of any specific area you would like to check

Please include the product name or product link in your email so our team can assist you more quickly.

Photo availability may depend on the item, stock location, and current order volume, but we will always try to help where possible.

Yes.

We encourage customers to contact us before placing an order if they have any uncertainty.

You can ask us about size, color, material, hardware tone, weight, interior layout, packaging, real photos, shipping time, and return policy.

We would rather help you understand the product before purchase than have you order with unclear expectations.

No.

Our products do not include official brand warranty, official brand authentication, official boutique repair service, or any after-sales coverage provided by third-party brands.

Carry Maison provides its own customer support and return policy.

If official brand warranty, certification, or authorized repair service is important to you, please purchase through the relevant brand’s official boutique or an authorized retailer.

No.

Carry Maison has no affiliation, authorization, sponsorship, partnership, or official retail relationship with any third-party luxury brand.

Any brand names, model references, or style descriptions are used only to help customers understand the style or category of a product.

Carry Maison operates independently.

At the moment, we mainly operate online.

Local pickup in Paris may be available by appointment only in limited cases. Please contact us before placing your order if you would like to ask about pickup availability.

Walk-in pickup is not available without prior confirmation.

For most orders, we recommend standard tracked shipping.

We currently ship to selected countries and regions, including France, most European Union countries, the United Kingdom, the United States, Canada, and Australia.

If your country is not available at checkout, please contact us before ordering.

A flat shipping rate of $13.10 USD applies to all orders.

There are no hidden shipping fees at checkout.

Customs duties, import taxes, or local handling charges may apply depending on your country and local regulations. These charges are determined by local authorities and are the responsibility of the customer.

Estimated delivery time:

• France: 2–5 business days
• International orders: usually 5–10 business days

Delivery time may vary depending on destination country, customs processing, local carrier speed, public holidays, and other logistics conditions.

Once your order ships, you will receive a tracking number by email.

Yes.

Once your order has been shipped, we will send you a tracking number by email.

Please note that tracking information may take some time to update after the parcel is handed to the carrier.

If your tracking does not update immediately, please allow some time for the carrier system to refresh.

Yes.

We offer a 30-day return policy.

If you are not satisfied with your order, you may contact us within 30 days of receiving the item.

To be eligible for return, the item must be unused, in its original condition, and returned with the original packaging and included accessories where applicable.

To start a return, please email us at hello@carrymaison.com with:

• Your order number
• The email address used for the order
• The item you wish to return
• The reason for return
• Photos if there is a quality issue or damage

Please use the subject line: Return Request – Order #[Your Order Number]

Once your return request is reviewed and approved, we will send you return instructions.

Once we receive and inspect the returned item, your refund will be issued to the original payment method.

Refund processing may take up to 14 business days after the return has been received and checked.

Your bank or payment provider may require additional time to post the refund to your account.

If your item arrives damaged, incorrect, or with a significant quality issue, please contact us within 30 days of receipt.

Please include your order number, clear photos of the issue, and a short description of the problem.

We will review the case and offer an appropriate solution based on the situation.

Every customer has different expectations.

Some customers care mainly about the overall look and daily use of a bag. Others pay close attention to leather texture, hardware color, stitching, edge finish, structure, weight, or small finishing details.

If you are very sensitive to these details, please contact us before placing an order. We can answer questions and, when available, provide additional real photos before purchase.

We want every order to be placed with clear understanding.

Some styles may be restocked, but availability is not guaranteed.

If a product is sold out or you are looking for a specific style, you can email us at hello@carrymaison.com with the subject line: Wishlist Request.

Please include the product name, product link, or a description of the style you are looking for.

Yes.

If you are looking for a specific handbag style that is not currently listed, you may contact us by email.

Please include as much detail as possible, such as style name, size, color, material, hardware preference, reference photo, or product link.

We cannot guarantee availability, but we will let you know if we are able to source a similar item.

Yes.

All payments are processed through secure checkout providers. We accept major credit and debit cards, as well as available payment options shown at checkout.

Carry Maison does not store your full card details directly.

For any questions before or after your purchase, please contact us at hello@carrymaison.com.

Please include your order number if your question is related to an existing order.

We aim to respond during regular business hours.