Privacy Policy

Your Privacy Matters

At Carry Maison, we take your privacy and personal data seriously. We are committed to being transparent about how we collect, use, and store your information — and to handling it in line with applicable privacy laws and security standards.

1. Information we collect

When you visit or use the Carry Maison website, we may collect the following types of information:

Account information — your name, email address, contact details, and shipping address, used to process orders, arrange delivery, and provide after-sales support.

Payment information — processed through secure, encrypted channels for order payment. We do not store full credit card details on our servers.

Browsing information — including pages visited, click behavior, device type, IP address, and browser data, used to analyze site usage and improve our service.

Communications — messages or feedback submitted through email, contact forms, or customer service channels.

2. How we use your information

Carry Maison uses your information only for the following purposes:

Processing orders, arranging shipping, and handling after-sales queries

Providing customer support and responding to inquiries

Improving the website experience, analyzing traffic, and optimizing how products are presented

Sending promotional updates or newsletters — only if you have opted in

We do not sell or rent your personal information to third parties for marketing purposes.

3. Data storage and security

We take reasonable measures to protect your personal information, including:

Data encryption and secure transmission protocols

Access controls to ensure only authorized personnel can view your data

Regular security reviews and system updates

While we do everything we can to keep your data safe, please be aware that no method of internet transmission is entirely risk-free. We recommend keeping your account password secure and not sharing your login details with others.

4. Cookies and tracking

Carry Maison uses cookies and similar technologies to improve your browsing experience, including:

Keeping you logged in and preserving your shopping cart

Analyzing site traffic and visitor behavior

Personalizing content recommendations, where you have given consent

You can disable cookies through your browser settings at any time, though this may affect certain features of the site.

5. Third-party services

We may use third-party services to support payments, logistics, and analytics — such as Shopify Payments, PayPal, and delivery partners. These providers operate under their own privacy policies, and we encourage you to review their terms where relevant.

6. Children's privacy

The Carry Maison website is not directed at children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that such information has been collected in error, we will delete it promptly.