Product Care & Support

Product Care & After-Sales Support

Taking Care of Your Bag

A handbag is more than an everyday accessory — it's something you carry with you over time. With the right care and handling, it can hold its appearance and condition for much longer.

Care Recommendations

To help extend the life of your bag, we recommend the following:

Avoid prolonged exposure to direct sunlight, high heat, or damp environments.

Keep the bag away from oils, perfumes, alcohol-based products, and dark fabrics to reduce the risk of staining or discoloration.

When not in use, store in a cool, dry, well-ventilated space.

Avoid consistently overloading the bag beyond its intended capacity, as this can affect the shape and structure over time.

For everyday cleaning, gently wipe the surface with a soft, dry cloth.

Different materials may require different care approaches. We recommend caring for each bag based on its specific material and how it's used day to day.

Pre-Shipment Inspection

Carry Maison sources products from long-term partner factories and various supply channels around the world. Before every order ships, we carry out a basic inspection covering:

Overall appearance and condition

Hardware and fastenings

Stitching and construction

Bag structure and shape

Packaging integrity

As products may come from different production batches or supply channels, minor variations between individual pieces are normal and do not affect the bag's functionality or everyday use.

After-Sales Support

If you receive an item with a significant quality issue, an incorrect product, or damage caused during transit, please contact us within 30 days of receipt.

When reaching out, please include the following in your email:

Your order number

Photos clearly showing the issue

A brief description of the problem

We will review each case on its merits and follow up with an appropriate resolution.

Contact us at: hello@carrymaison.com

Important Notice

Carry Maison is an independently operated boutique bag retailer.

We do not offer brand-official warranties, lifetime repair services, brand certification, or any after-sales coverage provided by third-party brands.

If you require official brand warranty, authorized repair services, or brand authentication, we would encourage you to purchase through the relevant brand's official boutique or an authorized retailer.

Our Commitment

We believe a good shopping experience is built on honest information, reasonable expectations, and transparent communication.

We do not make promises beyond what a product actually is, and we do not overstate the origin or quality of anything we sell. Every item is inspected before it ships, and every order comes with a 30-day return policy — giving you sufficient time to decide whether a product is right for you.

If you have any questions at all, please don't hesitate to get in touch: hello@carrymaison.com