Last updated: August 2026
This Privacy Policy explains what information Carry Maison may collect when you visit our website, place an order, contact us or sign up for emails, how that information is used, and the choices available to you.
Information we collect
The information we collect depends on how you use Carry Maison.
When you place an order
We may collect information needed to process and manage your order, including:
- Name and email address
- Phone number
- Billing and shipping address
- Items ordered and shipping method
- Order and payment status
- Limited transaction-related information
When you contact us
If you email us, use a contact form or speak with customer service, we may receive information you choose to provide, such as:
- Your name and email address
- Your order number
- Your message or product question
- Product, order or after-sales photos
- Reference images
- Return or support information
When you browse our website
We may automatically collect limited technical and usage information, including:
- IP address
- Browser and device type
- Operating system
- Approximate location
- Pages and products viewed
- Clicks and website interactions
- Cart and checkout activity
- Information collected through cookies, pixels and similar technologies
When you sign up for emails
If you choose to subscribe to Carry Maison emails, we may store your email address, subscription status, marketing preferences and limited information about how you interact with our emails.
How we use your information
We may use personal information for the following purposes:
Cookies, pixels & similar technologies
Carry Maison uses cookies, pixels and similar technologies to operate the website, understand how it is used and measure marketing performance.
These technologies may help us understand whether a page or product was viewed, an item was added to cart, checkout was started or completed, or an advertising visit resulted in an order.
We may use Shopify and third-party analytics, advertising and conversion-measurement services. These providers may receive limited device, browsing, website-use or transaction-related information where needed to provide those services.
In some cases, information used for attribution or conversion measurement may be standardized, hashed or otherwise processed before matching.
Depending on where you live, you may have the right to limit or opt out of certain non-essential cookies or advertising-related data use.
How we share information
We share information only where it is reasonably needed to operate Carry Maison or provide a requested service.
Order fulfillment
Many Carry Maison orders are prepared and fulfilled through independent partners based in China.
When needed to fulfill an order, those partners may receive limited information such as your name, shipping address, contact information and order details.
Sale and sharing of personal information
Carry Maison does not sell customer information as a standalone product.
We may, however, provide limited information to analytics, advertising or conversion-measurement providers for purposes such as website analytics, advertising attribution and marketing measurement.
Some U.S. privacy laws define the terms “sale” or “sharing” more broadly than the ordinary meaning of selling a customer list. Certain advertising-related activities may therefore fall within those definitions under applicable law.
Where applicable law gives you the right to opt out of that type of processing, we will provide an appropriate privacy choice or request method.
Payment information
Payments are processed through the payment service providers available through our website.
Carry Maison does not directly store your full payment card number or card security code (CVV).
We may receive limited transaction information needed to manage an order, refund, payment issue or risk review, such as:
- Payment status
- Payment method type
- Billing-related information
- Transaction identifiers
- Payment or risk results
Full card information is handled by the relevant payment provider under its own security and privacy practices.
Customer messages, photos & feedback
Customers sometimes send us product questions, reference images, order photos, after-sales photos, reviews or other information through customer-service channels.
Private communication stays private by default.
Sending Carry Maison an email, photo or piece of feedback does not automatically give us permission to publish it as marketing content.
We may use the information privately to answer your question, manage an order, help locate a product, process a return or provide after-sales support.
If we would like to publicly use a customer message, review, photo or other private communication on our website, social media or marketing, we will first obtain permission.
When approved customer content is published, we may also remove or obscure unnecessary personal details such as surnames, email addresses, phone numbers, addresses or order numbers.
How long we keep information
Different types of information may be kept for different periods depending on why we need it.
We retain personal information only for as long as reasonably needed to provide services, meet legal obligations or support legitimate business requirements.
Information security
We use reasonable technical, administrative and organizational measures designed to help protect the personal information we process.
We also rely on ecommerce, payment and service providers that maintain their own security measures.
No method of internet transmission or electronic storage is completely secure, so we cannot guarantee that every security risk can be eliminated.
Your privacy rights
Depending on where you live and the law that applies to you, you may have rights relating to your personal information.
These rights vary by location and may be subject to exceptions permitted by applicable law. We may also need to verify your identity before completing certain requests.
To submit a privacy request, email hello@carrymaison.com .
Marketing emails
If you choose to receive Carry Maison marketing emails, we may send information about new arrivals, restocks, offers, product recommendations or other Carry Maison updates.
You can unsubscribe at any time using the Unsubscribe link included in our marketing emails.
Unsubscribing from marketing does not stop necessary service messages about an existing order, such as order confirmations, pre-shipment photos, tracking, return updates or refund notices.
International data processing
Carry Maison operates online, and our customers and service providers may be located in different countries.
As a result, personal information may sometimes be processed outside the country where you live when needed to operate the website, process payments, fulfill orders, deliver products or provide customer service.
Many Carry Maison orders are prepared and fulfilled through independent partners based in China. When an order requires this, limited order and delivery information may be processed there for fulfillment purposes.
Ecommerce, payment, email, logistics and other technology providers may also process information in different jurisdictions.
We aim to provide only the information needed for the relevant service and use appropriate safeguards where required by applicable law.
Children’s privacy
Carry Maison is not designed or intended as a service for children.
We do not knowingly collect personal information from children where doing so would not be permitted under applicable law.
If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the situation.
Third-party websites & services
Carry Maison may contain links to third-party websites, payment services, social platforms or other external services.
Those services have their own privacy practices and policies. When you leave Carry Maison and use a third-party service, that provider’s privacy practices may apply to information it collects.
Changes to this policy
Our services, technology, service providers and legal requirements may change over time.
We may update this Privacy Policy when necessary and will update the “Last updated” date at the top of this page.
If a change materially affects how personal information is handled, we may provide additional notice where appropriate or required.
Contact us
If you have a question about this Privacy Policy, how we handle personal information, cookies, advertising data or your privacy choices, contact us at:
Carry Maison
hello@carrymaison.com
General questions are usually answered within 1–2 business days. Formal privacy-rights requests may take longer depending on the request and applicable legal requirements.
Questions about your privacy?
Contact us if you need help with this policy or a privacy request.