Last updated: August 2026
These Terms & Conditions apply when you browse, use or place an order through the Carry Maison website. By using the site or completing a purchase, you agree to these Terms and the policies that apply to your order.
About these Terms
These Terms explain the basic rules that apply when using Carry Maison and purchasing through our website.
Where a specific service has its own policy, such as shipping, returns or privacy, that policy provides the detailed rules for that particular service.
If separate terms are clearly provided for a particular promotion or service, those specific terms apply to that promotion or service within their stated scope.
About Carry Maison & third-party brands
Carry Maison is an independent online handbag retailer. We work with independent sourcing, preparation, fulfillment and shipping partners to process and complete certain orders.
Carry Maison is not an authorized retailer of the third-party luxury brands referenced on this site and is not affiliated with, sponsored by, endorsed by or officially partnered with those brands unless expressly stated otherwise.
Products sold by Carry Maison are not offered as official brand-authorized merchandise.
Unless expressly stated otherwise, products do not include brand-issued authentication, official brand warranty or official boutique after-sales service.
Third-party brand names, trademarks, logos and other brand identifiers remain the property of their respective owners.
Using our website
You may use Carry Maison for lawful shopping, browsing and information purposes.
You may not use the site to:
- Attempt unauthorized access to another account, system or part of the website
- Intentionally interfere with the normal operation or security of the website
- Upload malicious code or harmful content
- Carry out fraudulent, illegal or unauthorized activity
- Impersonate another person or knowingly provide false order, payment or identity information
- Copy, scrape or commercially exploit website content without appropriate permission
We may take reasonable steps to protect the website, our customers and orders where these rules are clearly violated.
Product information
We make reasonable efforts to keep product information accurate, including descriptions, dimensions, colors, materials, hardware and images.
Minor differences may occur because of photography, screen settings, measurement methods or normal variation between individual items.
Product-page images show the relevant style, color, design and overall appearance, but they may not always show the exact individual item ultimately prepared for your order.
Before shipment, we send photos of the actual item prepared for your order.
If you have a question about the color, hardware, appearance or another detail, please contact us before the item ships.
Nothing in this section limits rights available under our Returns & Refunds Policy or applicable consumer law.
Orders, availability & pricing
After we receive an order, we may need to confirm payment, product availability and the accuracy of the order information before fulfillment proceeds.
Product availability can change. Some items may already be available to prepare, while others require confirmation through our independent partners.
If an item becomes unavailable after you order, we’ll contact you.
We may offer another available option, but you are never required to accept an item you did not choose.
If we cannot fulfill an item and payment has already been collected, the amount paid for the affected item will be refunded as appropriate.
Payment & order verification
Available payment methods are shown at checkout before you complete your order.
Payments are processed through the applicable third-party payment providers.
Carry Maison does not directly store your full payment card number or card security code (CVV).
For security and fraud prevention, we may occasionally need to verify an order before fulfillment continues.
If additional verification is reasonably required, we may temporarily pause order preparation while we contact you.
If an order cannot be verified and must be canceled after payment has been collected, the applicable amount will be refunded.
Changes & cancellations
If you need to change or cancel an order, contact us as soon as possible at hello@carrymaison.com .
Whether a change or cancellation can be completed may depend on the stage of preparation.
If the order has not reached a stage where the requested change can no longer reasonably be made, we’ll let you know what options are available.
Once an order has shipped, returns are handled under our Returns & Refunds Policy .
Shipping & Delivery
Order preparation, pre-shipment photos, delivery estimates, tracking and other shipping information are covered by our Shipping & Delivery Policy .
Delivery estimates are not guaranteed arrival dates unless a specific commitment has been expressly agreed.
If there is a problem with an active shipment, contact us and we’ll help review the available tracking information and next steps.
Returns & Refunds
Return eligibility, the return process, return shipping and refund processing are covered by our Returns & Refunds Policy .
Please follow the return instructions provided by Carry Maison before sending an item back.
Nothing in these Terms removes consumer rights that cannot legally be excluded.
Promotions & discount codes
Promotions and discount codes may be subject to eligibility requirements, expiration dates, product or order restrictions and usage limits.
Unless otherwise stated, multiple discounts or promotions cannot automatically be combined.
If an order is returned, any eligible refund is based on the amount actually paid after discounts.
Promotional codes and promotional benefits have no cash value unless expressly stated otherwise.
If a specific promotion includes separate promotional terms, those terms apply to that promotion.
Customer messages, photos & other content
You may send us messages, product photos, reference images or other content when asking for help with a product, order, return or after-sales request.
When you send content for one of these purposes, you allow us to use it as reasonably necessary to provide the service you requested.
Sending us a private message, photo or piece of feedback does not automatically give Carry Maison permission to publish it as marketing content.
If we would like to use private customer content publicly on our website, social media, advertising or other marketing, we will first obtain permission.
Personal information and customer communications are also handled under our Privacy Policy .
Intellectual property
Content created by Carry Maison, or content that we otherwise have the lawful right to use, may be protected by applicable intellectual property laws.
This may include Carry Maison branding, original website text, original photography, graphics, design elements and other original content.
Protected Carry Maison content may not be copied, republished or commercially used without appropriate permission.
Third-party brand names, logos, trademarks and other third-party intellectual property remain the property of their respective owners.
Carry Maison does not claim ownership of third-party trademarks.
Third-party services
Carry Maison may rely on independent payment, shipping, technology, email and other service providers to operate the website and fulfill orders.
When you interact directly with a third-party service, that provider’s own terms or privacy practices may apply.
More information about how personal information may be shared with service providers is available in our Privacy Policy .
Liability & consumer rights
We make reasonable efforts to keep the website, product information and order services accurate and available.
However, occasional technical issues, third-party service interruptions, carrier disruptions or other circumstances outside our reasonable control may occur.
To the fullest extent permitted by applicable law, Carry Maison is not responsible for indirect, incidental or consequential losses that were not reasonably foreseeable.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
Any additional rights provided under our Shipping & Delivery, Returns & Refunds or other published customer policies continue to apply according to those policies.
Changes to these Terms
We may update these Terms from time to time as our website, services or operating requirements change.
The “Last updated” date at the top of this page shows when the latest version became effective.
Where additional notice is required by applicable law, we will provide it.
Contact us
If you have a question about these Terms, a product, an order, payment, shipping, returns or another purchase-related matter, contact us at:
Carry Maison
hello@carrymaison.com
General questions are usually answered within 1–2 business days.
Questions about these Terms?
Contact us if you need clarification before or after an order.