How to request a return, where to send it, and what to expect once it arrives.
30-day returns
Eligible items can be returned within 30 days of delivery.
If the size, color or overall feel simply isn’t right for you, contact us to start the return process.
The 30-day return window begins on the day your order is delivered.
What can be returned
To remain eligible for return, the item should meet the following conditions.
Please avoid using the item while deciding whether to keep it.
How to return an item
Contact us
Email hello@carrymaison.com with your order number and the item you would like to return.
Receive return instructions
We’ll confirm the return address and return method for your order.
Send it back
Follow the instructions provided so your return can be tracked and sent to the correct location.
Please do not send a return before receiving return instructions from us.
Return shipping & destination
Please do not purchase return postage or arrange shipment yourself before receiving our instructions.
What happens after your return arrives
Once your return reaches the designated return location, we’ll confirm receipt by email and review the item.
Eligible refunds are processed back to the original payment method within 14 business days of receiving the return.
After we process the refund, your bank, card issuer or payment provider may need additional time before the credit appears in your account.
Something doesn’t look right?
Contact us before sending anything back.
If your item arrives damaged, you receive the wrong item, or something simply doesn’t look right, send us:
- Your order number
- A few clear photos
- A short description of what you noticed
We’ll review the order and let you know the next step. If a return is needed, approved return shipping is covered by Carry Maison.
Need help with a return?
Include your order number when contacting us. We usually reply within 1–2 business days.