Shipping policy
Shipping Policy
Last updated: August 2026
This Shipping Policy explains how Carry Maison handles order preparation, pre-shipment review, shipping methods, estimated transit times, tracking, and other delivery-related information.
Please note that order preparation and transit time are two separate stages. Estimated transit times begin after your order has been handed to the carrier.
1. Order Preparation Before Shipment
After your order is placed, we prepare and review the item arranged for your order before it ships.
The process generally includes:
- Order placed
- Item prepared and checked
- Actual-item photos sent
- Shipment arranged
Before shipment, we will send you photos of the actual item prepared for your order.
These photos allow you to review the color, hardware, overall appearance, and other key details before the item ships.
If you have any questions about the item shown in the photos, please contact us before shipment whenever possible.
Order preparation and carrier transit are separate stages, so the estimated shipping times shown below do not include the time required to prepare, review, and photograph your item before dispatch.
2. Shipping Methods and Estimated Transit Times
Once your order has been handed to the carrier, the following estimated transit times generally apply:
Standard Shipping
Estimated transit time: 14–21 business days
Express Shipping
Estimated transit time: 5–7 business days
Available shipping methods and any applicable shipping charges are shown at checkout before payment.
These delivery times are estimates and are not guaranteed arrival dates.
Actual transit times may vary depending on factors such as:
- Destination
- Carrier processing
- Public holidays
- Flight or logistics schedules
- Local delivery conditions
- Other circumstances affecting transportation
3. If You Need Your Order by a Certain Date
If you are traveling, purchasing a gift, attending an event, or otherwise hoping to receive your order by a particular date, please contact us as early as possible at:
If you have already placed an order, please include:
- Your order number
- The approximate date you hope to receive it
When possible, we may prioritize preparation, inspection, and the pre-shipment photo review so your order can move into transit sooner.
However, once your order ships, carrier transit times may vary, so we cannot guarantee an exact delivery date.
4. Tracking
Once your order has shipped, we will provide tracking information.
Tracking details are generally sent by email.
A newly issued tracking number may not show movement immediately. The carrier may need time to complete:
- The first scan
- System processing
- Initial tracking updates
If you have just received a tracking number and do not yet see movement, this does not necessarily mean the parcel has not shipped.
If your tracking has not updated for an extended period, contact us and we can help review the available shipping information.
5. Where Orders Are Prepared and Shipped From
Carry Maison is an online retailer and works with independent sourcing and fulfillment partners to prepare and complete orders.
Many Carry Maison orders are prepared and fulfilled through independent partners based in China.
The exact shipping origin may vary depending on:
- The item
- Current availability
- Fulfillment arrangements
- The individual order
As a result, not every order ships from the same location.
Once your order has shipped, we will provide the applicable tracking information.
6. Shipping Address
Please review your shipping information carefully before completing your order, including:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- ZIP or postal code
- Country
- Phone number
If you notice an error in your shipping address, please contact us as soon as possible at:
If the order has not yet shipped, we will do our best to help update the address.
Once the order has been handed to the carrier, we cannot guarantee that the shipping address can be changed.
7. Shipping Issues
Carrier transit times can sometimes be affected by circumstances outside Carry Maison’s direct control.
If you experience a shipping issue, such as:
- Tracking that has not updated for an extended period
- An unusual delivery status
- A significant delay
- Questions about your current tracking information
please contact us.
We will help review the available tracking information and let you know what next steps may be available based on the situation.
8. If There Is a Problem When Your Order Arrives
If your order arrives with an obvious shipping-related problem, such as:
- Damage during transit
- The wrong item
- Another significant issue
please do not send the item back on your own.
Email us at:
Please include:
- Your order number
- Clear photos
- A short description of the issue
We will review the information and let you know the appropriate next step.
If a return or refund is needed, our Returns & Refunds Policy will apply.
9. Contact Us
If you have questions about order preparation, shipment, tracking, or delivery, contact:
Carry Maison
hello@carrymaison.com
If you are contacting us about an existing order, please include your order number so we can locate it more quickly.
General questions are usually answered within 1–2 business days.