Shipping policy
Shipping Policy
At Carry Maison, we aim to make the delivery process clear, reliable, and easy to follow. Every order is carefully inspected and securely packaged before dispatch to help ensure it arrives in good condition.
Where We Ship
We currently ship to the following selected countries and regions:
European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, and Poland.
United Kingdom
United Kingdom.
North America
United States and Canada.
Oceania
Australia.
Shipping Methods and Rates
The following shipping options are available at checkout:
Standard Shipping
Shipping fee: US$28.10
Estimated delivery time: 14–21 business days
Express Shipping
Shipping fee: US$59.10
Estimated delivery time: 5–7 business days
The applicable shipping fee will be displayed at checkout before you complete your purchase.
Estimated delivery times begin once your order has been confirmed and include order processing time.
Please note that all delivery times are estimates. Actual delivery times may vary depending on the destination, local carrier handling, customs clearance, public holidays, or other circumstances beyond our control.
Order Processing
Once your order has been placed, we will verify the order and prepare your item for dispatch.
Each bag is inspected before shipping, including its overall appearance, structure, hardware, stitching, and general condition.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking Your Order
Once your parcel has been shipped, we will send a tracking number to the email address provided with your order so you can follow its delivery progress.
Tracking information may take some time to appear or update after the parcel has been handed over to the carrier.
Customs, Duties, and Local Charges
Depending on your destination country or region, your order may be subject to customs duties, import taxes, or other local charges.
These charges are determined by the relevant local authorities and are the customer’s responsibility unless otherwise stated at checkout.
Carry Maison is not responsible for customs-related delays or additional charges imposed by the destination country or region.
Delivery Issues
Please make sure your shipping address is complete and accurate before placing your order.
Carry Maison is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information.
If your parcel has not been updated for an extended period, appears to be lost, or is marked as delivered but has not been received, please contact us. We will help review the tracking information and provide assistance where possible.
Before You Order
We encourage every customer to carefully review the product photos, description, measurements, and any additional notes before placing an order.
Our goal is to provide clear and accurate information so you can make a confident and considered purchase.
Contact Us
For questions about shipping or help with your order status, please contact us at: