Privacy policy
Privacy Policy
Last updated: August 2026
This Privacy Policy explains what personal information Carry Maison may collect when you visit our website, place an order, contact us, subscribe to emails, or otherwise use our services, how we use that information, when it may be shared with service providers, and the privacy choices available to you.
We aim to explain these practices as clearly and directly as possible.
1. Information We Collect
The information we collect depends on how you use Carry Maison.
When you place an order, we may collect information needed to process and manage your order, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Items ordered
- Shipping method
- Order status
- Payment status
- Limited transaction-related information
We use this information to confirm orders, prepare items, arrange delivery, provide order updates, and handle returns, refunds, and after-sales support.
When you contact us by email, through a website form, or through another customer-service channel, we may receive information you choose to provide, including:
- Name
- Email address
- Order number
- Messages you send us
- Product questions
- Product or order photos
- Reference images
- Return or after-sales information
- Other information you choose to provide
When you browse our website, we may also automatically collect certain technical and website-use information, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Visit time
- Pages or products viewed
- Website clicks and interactions
- Cart and checkout activity
- Information collected through cookies, pixels, and similar technologies
If you choose to subscribe to Carry Maison marketing emails, we may store your email address, subscription status, marketing preferences, and limited information about how you interact with our emails.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
2. How We Use Your Information
We may use personal information to:
- Confirm and process orders
- Prepare items and arrange delivery
- Send photos of the actual item prepared for your order before shipment
- Provide tracking and order updates
- Respond to questions about products, orders, delivery, returns, and after-sales support
- Process returns and refunds
- Prevent fraud and identify suspicious transactions
- Improve our website, product presentation, and customer experience
- Analyze website usage
- Measure advertising and marketing performance
- Support more relevant advertising where applicable
- Meet accounting, tax, risk-management, dispute-resolution, and other legal obligations
Carry Maison’s order process may include sending you photos of the actual item prepared for your order before shipment. We may use your order details and contact information to provide this service and respond to your feedback.
3. Cookies, Pixels, and Advertising Measurement
Carry Maison uses cookies, pixels, and similar technologies to operate the website, understand how it is used, and measure marketing performance.
These technologies may help us understand, for example:
- Whether a page or product was viewed
- Whether an item was added to cart
- Whether checkout was started or completed
- Whether an advertising visit resulted in an order
- The overall performance of our website and advertising campaigns
We may use Shopify and third-party analytics, advertising, and conversion-measurement services.
These providers may receive limited device information, browsing activity, website-use information, or transaction-related information where necessary to provide their services.
In some cases, information used for advertising attribution or conversion measurement may be standardized, hashed, or otherwise technically processed.
Depending on where you live and the laws that apply to you, you may have the right to limit or opt out of certain non-essential cookies or advertising-related data processing.
4. How We Share Information With Service Providers
We share information only when reasonably necessary to provide the relevant service.
Service providers may include:
Shopify and Website Service Providers
Used to operate our website, shopping cart, checkout, and order-management functions.
Payment Service Providers
Used to process payments, refunds, and payment-related risk checks.
Fulfillment Partners
Used to prepare and fulfill orders.
Many Carry Maison orders are prepared and fulfilled through independent partners based in China.
To fulfill an order, these partners may receive limited information that is necessary to complete the order, such as:
- Recipient name
- Shipping address
- Phone number
- Order and product information
Shipping and Delivery Providers
Used to deliver orders and provide tracking information.
Email and Customer-Service Providers
Used for order notifications, customer-service communications, and marketing emails you have chosen to receive.
Analytics and Advertising Providers
Used for website analytics, advertising attribution, conversion measurement, and related advertising functions.
Where reasonably necessary for legal, accounting, tax, risk-management, or regulatory purposes, we may also disclose limited information to professional advisers, government agencies, law-enforcement authorities, or regulators.
5. Sale and Sharing of Personal Information
Carry Maison does not sell customer information as a standalone product to other companies.
However, we may provide limited information to analytics, advertising, or conversion-measurement providers for website analytics, advertising attribution, marketing measurement, and other applicable advertising functions.
Some U.S. state privacy laws define the terms “sale” or “sharing” more broadly than the ordinary meaning of selling a customer list.
As a result, certain online advertising or cross-site data-processing activities may be considered a “sale” or “sharing” of personal information under applicable law.
Where applicable law gives you the right to opt out of this type of processing, we will provide an appropriate privacy choice or request method.
6. Payment Information
Payments are processed by the third-party payment providers available through our website.
Carry Maison does not directly store your full payment card number or card security code (CVV).
To manage orders, refunds, payment issues, or risk reviews, we may receive limited transaction-related information, such as:
- Payment status
- Payment method type
- Billing-related information
- Transaction identifiers
- Payment results
- Payment-related risk information
Full payment card information is handled by the applicable payment provider under its own security and privacy practices.
7. Customer Messages, Photos, and Feedback
Customers may sometimes send us:
- Product questions
- Reference images
- Order photos
- After-sales photos
- Reviews and feedback
- Other private communications
These materials are treated first as private communications between you and Carry Maison.
We may use them to:
- Answer your questions
- Manage your order
- Help locate a product
- Process a return or refund
- Provide after-sales support
- Resolve service issues or disputes
Sending Carry Maison an email, photo, or piece of feedback does not automatically give us permission to publish it for marketing purposes.
If we would like to publicly use a private customer email, review, photo, or other communication on our website, social media, advertising, or other marketing materials, we will first obtain permission.
When approved customer content is published, we may also remove or obscure personal information that does not need to be made public, such as:
- Last names
- Email addresses
- Phone numbers
- Addresses
- Order numbers
8. How Long We Keep Personal Information
Different types of information may be retained for different periods depending on why we need them.
We retain personal information only for as long as reasonably necessary to provide services, support legitimate business needs, or meet legal obligations.
Order records may be retained for:
- Customer service
- Accounting
- Tax purposes
- Refunds
- Fraud prevention
- Dispute resolution
- Legal obligations
Customer-service communications may be retained for a reasonable period where needed to manage orders, returns, after-sales requests, or disputes.
Marketing information is generally retained until you unsubscribe, withdraw the relevant consent, or ask us to stop the applicable marketing activity.
We may retain limited suppression records so that your opt-out preference can continue to be respected.
Technical, security, and analytics information may be retained for a reasonable period where needed for website operation, analysis, security, or fraud prevention.
9. Information Security
We use reasonable technical, administrative, and organizational measures designed to help protect the personal information we process.
We also aim to work with ecommerce, payment, shipping, and technology service providers that maintain appropriate data-security measures.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
We therefore cannot guarantee that every security risk can be eliminated.
10. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have some or all of the following rights:
- Request information about the personal information we hold about you
- Request access to your personal information
- Ask us to correct inaccurate information
- Ask us to delete certain personal information
- Request a copy of certain personal information
- Withdraw certain consent
- Opt out of certain advertising or data-sharing activities
- Unsubscribe from marketing emails
Specific rights vary by location.
Where permitted by applicable law, we may still need to retain certain information for purposes such as completing orders, processing refunds, preventing fraud, meeting accounting or tax requirements, or handling disputes.
To submit a privacy request, contact:
To protect your information, we may need to verify your identity before completing certain requests.
11. Marketing Emails
If you choose to receive Carry Maison marketing emails, we may send you information about:
- New arrivals
- Restocks
- Offers
- Product recommendations
- Other Carry Maison updates
You can unsubscribe at any time using the Unsubscribe link included in our marketing emails.
Unsubscribing from marketing emails does not stop necessary service communications related to an existing order, such as:
- Order confirmations
- Pre-shipment photos of your actual item
- Shipping notifications
- Tracking information
- Return updates
- Refund notices
12. International Data Processing
Carry Maison is an online retail business, and our customers, service providers, and fulfillment partners may be located in different countries.
As a result, personal information may sometimes be processed outside the country where you live when necessary to operate the website, process payments, prepare orders, deliver products, or provide customer service.
Many Carry Maison orders are prepared and fulfilled through independent partners based in China. When necessary to complete those orders, limited order and delivery information may be processed in China for fulfillment purposes.
Ecommerce, payment, email, logistics, and other technology providers may also process information in different jurisdictions.
We aim to share only the information reasonably necessary for the relevant service and to use appropriate safeguards where required by applicable law.
13. Children’s Privacy
Carry Maison’s website and services are not designed or intended for children.
We do not knowingly collect personal information from children where doing so would not be permitted under applicable law.
If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the situation and take appropriate action.
14. Third-Party Websites and Services
The Carry Maison website may contain links to third-party websites, payment services, social media platforms, or other external services.
These third parties have their own privacy policies and data-processing practices.
When you leave the Carry Maison website and use a third-party service, that provider’s privacy practices may apply to the information it collects.
15. Changes to This Privacy Policy
Our services, technology, service providers, and applicable requirements may change over time, so we may update this Privacy Policy from time to time.
When we update this policy, we will revise the “Last updated” date at the top of this page.
If a change is significant and applicable law requires additional notice, we will provide that notice as required.
16. Contact Us
If you have questions about:
- This Privacy Policy
- How we handle personal information
- Cookies or advertising data
- Your privacy choices
- Accessing, correcting, or deleting personal information
- Other privacy rights
Please contact:
Carry Maison
hello@carrymaison.com
General questions are usually answered within 1–2 business days.
Formal privacy-rights requests may take longer depending on the nature of the request and applicable legal requirements.