Refund policy

Return and Refund Policy

Last updated: August 2026

We want you to feel comfortable with your purchase. If an item isn’t right for you, eligible items may be returned within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item should:

Be unused
Remain in substantially the same condition in which it was received
Include any straps, removable accessories, or other items that came with the order

Please avoid using the item while deciding whether you would like to keep it.

How to Request a Return

To start a return, email us at:

hello@carrymaison.com

Please include:

Your order number
The item you would like to return

We’ll review your request and provide the correct return address and return instructions for your order.

Please do not send an item back before receiving return instructions from Carry Maison.

Return Shipping

Approved return shipping is covered by Carry Maison.

Most approved returns are sent to a U.S. return facility.

The exact return address and return method may vary depending on the order. We’ll provide the correct details once your return request has been confirmed.

Please do not purchase postage or arrange your own return shipment before receiving our instructions.

Refunds

Once your return arrives at the designated return location, we’ll confirm receipt and review the returned item.

Eligible refunds will be issued to the original payment method within 14 business days of receiving the return.

After we process the refund, your bank, card issuer, or payment provider may need additional time for the funds to appear in your account.

Orders Purchased With a Discount

If your order was placed using a discount code, promotion, or other offer, any eligible refund will be based on the amount actually paid for the returned item after discounts, rather than the original retail price.

If There’s a Problem With Your Order

If your order arrives damaged, you receive the wrong item, or something simply doesn’t look right, please contact us before sending anything back.

Email:

hello@carrymaison.com

Please include:

Your order number
Clear photos
A short description of the issue

We’ll review the information and let you know the appropriate next step.

You don’t need to decide whether something qualifies as a defect before contacting us. If you’re unsure, just send us a photo and we’ll take a look.

Changed Your Mind?

If the size, color, or overall feel simply isn’t right for you, you may still request a return within the applicable 30-day return period, as long as the item meets the return conditions listed above.