What to expect while your order is prepared, shipped and on its way to you.
Before your order ships
After your order is placed, the item is prepared and checked before dispatch.
Once it is ready, we send photos of the actual item prepared for your order.
If you have a question about the color, hardware, appearance or another detail, let us know before it ships.
You see it first. Then we ship.
Preparation and delivery are separate stages. Delivery estimates begin after your order has shipped.
Estimated delivery times
Once your parcel has been handed to the carrier, the following estimated transit times apply.
Available shipping methods and costs are shown at checkout before payment.
Transit times are estimates, not guaranteed arrival dates. Timing can vary depending on destination, carrier processing, public holidays and other logistics conditions.
Need it sooner?
Traveling, buying a gift, or need your order for a specific date? Email us as early as possible at hello@carrymaison.com .
If you have already ordered, include your order number and the approximate date you hope to receive it.
When possible, we can prioritize preparation, inspection and photo review so your order is ready to ship sooner.
Once your order ships, carrier transit times may vary, so we can’t guarantee an exact delivery date.
Tracking
Tracking information is sent by email once your order has shipped.
A new tracking number may not show movement immediately. It can take a little time for the carrier to complete its first scan and update the tracking system.
Where your order ships from
Many Carry Maison orders are prepared and fulfilled through independent partners based in China.
The exact shipping origin may vary depending on the item and the order.
Need help with delivery?
If you already have an order, include your order number. We usually reply within 1–2 business days.