Contact information

Contact Information

If you have questions about Carry Maison products, an order, shipping, returns, payments, or any other customer-service matter, you can contact us by email.

Carry Maison
Email: hello@carrymaison.com

General inquiries are usually answered within 1–2 business days.

Existing Orders

If you’re contacting us about an order you’ve already placed, please include:

Your order number
The name or email address used for the order
A brief description of what you need help with

This helps us locate your order more quickly.

Product Questions

If you have a question about a product or are looking for a particular:

Style
Size
Color
Hardware option
Other detail

feel free to email us.

You can also include a reference photo if you have one.

Shipping Questions

If your order has already shipped and you have a question about tracking, delivery status, or shipping progress, please include your order number when contacting us.

We’ll review the available tracking information and let you know what next steps may be available based on the situation.

For full shipping details, please see our Shipping & Delivery Policy.

Returns & Refunds

If you would like to request a return or have a question about a refund, please contact us by email first.

Please do not send an item back before receiving return instructions from Carry Maison.

For complete return and refund information, please see our Returns & Refunds Policy.

If There’s a Problem With Your Order

If you receive the wrong item, your order arrives with visible shipping damage, or something else doesn’t look right, please send us:

Your order number
Clear photos
A short description of the issue

You don’t need to decide whether something qualifies as a defect before contacting us. We’ll review the information and let you know the appropriate next step.